Impact of e-service quality on direct booking intentions in hotels: the mediating effects of e-satisfaction and e-trust

Rol S., Alaeddinoğlu F.

Consumer Behavior in Tourism and Hospitality, 2025 (ESCI, Scopus)

• Publication Type: Article / Article
• Publication Date: 2025
• Doi Number: 10.1108/cbth-08-2024-0263
• Journal Name: Consumer Behavior in Tourism and Hospitality
• Journal Indexes: Emerging Sources Citation Index (ESCI), Scopus, Academic Search Premier, ABI/INFORM, Business Source Elite
• Van Yüzüncü Yıl University Affiliated: Yes