BURNOUT SYNDROME IN EMERGENCY DEPARTMENT WORKERS IN TURKEY

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Aktaş R. S., Bilvanisi S., Ertekin A., Gizli G., Kurhan F.

Kocatepe Tıp Dergisi, cilt.26, sa.2, ss.133-139, 2025 (Hakemli Dergi)

Özet

Abstract

OBJECTIVE: Stress occurs in all areas of human life. Increased stress in business life causes burnout syndrome. Burnout syndrome is more common among healthcare workers, especially emergency service workers. In this study, we aimed to determine the factors affecting burnout in emergency department workers in Turkey.
MATERIAL AND METHODS: After obtaining local ethical approval, a survey questionnaire including demographic data and the Maslach Burnout Inventory was used. Emergency personnel were reached by using telephone applications, e-mail, and the websites of emergency associations. Of the 812 people surveyed, 792 were included in the study. The data were analyzed using the SPSS 23.00 program.
RESULTS: In this study, 35.9% of the participants were under the age of 25 and the average age was 29.79±5.82. Half of the group (49.9%) were doctors. While the seniority in years of experience was 5.57±5.31, the working years in the emergency department was 4.29±4.18. 51% of the participants were single and 64.6% had no children. Average monthly income was 6435.20±4156.51 ₺ (1608.75±1039" role="presentation" >1039). It was also noted that 92.8% hadn’t been diagnosed with a psychiatric disease and 71.2% did not have any addiction. The average weekly working time was 54.39±14.15 hours. The mean number of patients examined/looked after daily was 70.99±19.15. Emotional exhaustion was determined to be at the forefront in women. There was no significant difference between depersonalization, reduced personal accomplishment and gender. Personal success was highest among participants aged 26-35. Depersonalization and emotional exhaustion were not statistically significant in relation to age.
CONCLUSIONS: Emergency personnel are required to work as a team. One factor that disrupts this harmony is burnout syndrome. In this study, we investigated the prevalence of burnout syndrome, the factors affecting it, and the effects of these factors on employees such as specialists, doctors, nurses, secretaries, security personnel, and cleaning staff in the emergency department. We think that healthcare workers could be more productive if their working conditions, working hours and wages were improved.