The Relationship Between Emotional Labour, Burnout, Organizational Commitment and Turnover Intention: A Research on Animators


Creative Commons License

Yağcı P. , Avcıkurt C.

Turizm Akademik Dergisi (TOURAJ), cilt.7, sa.2, ss.283-296, 2020 (Diğer Kurumların Hakemli Dergileri)

  • Yayın Türü: Makale / Tam Makale
  • Cilt numarası: 7 Konu: 2
  • Basım Tarihi: 2020
  • Dergi Adı: Turizm Akademik Dergisi (TOURAJ)
  • Sayfa Sayıları: ss.283-296

Özet

The purpose of this study is to analyse the cause and effect relationship between the emotional labour, burnout, organizational commitment level and turnover intention of animators. In line with the study purpose, data is collected with survey forms. Survey forms are applied to animators working in the accommodation business in Antalya between August-September 2019 by professional interviewers. 400 animators selected with convenience sampling form the study sample. As a result of the structural equation model analysis conducted to analyse the cause and effect relationship between continuous variables obtained from the data, statistically significant findings were obtained. Study results are presented based on these findings. Lastly, recommendations are provided in line with the results.

Keywords: Animator, Emotional Labour, Turnover Intention, Organizational Commitment, Burnout.