The Relationship Between Emotional Labour, Burnout, Organizational Commitment and Turnover Intention: A Research on Animators

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Yağcı P. , Avcıkurt C.

Turizm Akademik Dergisi (TOURAJ), vol.7, no.2, pp.283-296, 2020 (Refereed Journals of Other Institutions)

  • Publication Type: Article / Article
  • Volume: 7 Issue: 2
  • Publication Date: 2020
  • Title of Journal : Turizm Akademik Dergisi (TOURAJ)
  • Page Numbers: pp.283-296


The purpose of this study is to analyse the cause and effect relationship between the emotional labour, burnout, organizational commitment level and turnover intention of animators. In line with the study purpose, data is collected with survey forms. Survey forms are applied to animators working in the accommodation business in Antalya between August-September 2019 by professional interviewers. 400 animators selected with convenience sampling form the study sample. As a result of the structural equation model analysis conducted to analyse the cause and effect relationship between continuous variables obtained from the data, statistically significant findings were obtained. Study results are presented based on these findings. Lastly, recommendations are provided in line with the results.

Keywords: Animator, Emotional Labour, Turnover Intention, Organizational Commitment, Burnout.